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Mobile: 0402 598 293
OPENINGS
Tuesday, Wednesday, Thursday – 11:00 am – 6:00 pm
Friday 11 AM - 1 PM
Saturdays by apointment of cosmetic Treatment only (reservation fees apply on Saturday booking).
LOCATION
1 Elizabeth Street
( opposite Flinders street station)
10th Floor,
Suite 3 Melbourne CBD
1. General Disclaimer Regarding Information, Advertising, and Preliminary Fee Estimates
1.1 Non-Specific and Generalised Information All information provided by our practice—whether in person, over the phone, via email, through online channels, or published in print or digital advertising—is offered in general terms only and is not intended to be construed as specific dental or medical advice. This includes, but is not limited to:
References to dental procedures or treatment types
Descriptions or examples of treatment results
Estimated treatment durations
Generalised cost guides or quotations
This information does not replace a comprehensive clinical assessment and must not be relied upon to make treatment decisions.
1.2 Requirement for Comprehensive Clinical Examination Definitive treatment recommendations, costs, timelines, and outcomes are subject to and dependent on:
A comprehensive in-person examination by a qualified dental practitioner
Relevant diagnostic testing, including but not limited to dental radiographs, photographs, and impressions
Assessment of your dental and medical history
Where required, referrals to and input from medical practitioners or dental specialists
These diagnostic procedures may attract additional fees and require additional appointments, which will be discussed with you prior to proceeding.
1.3 Individual Results May Vary Please be aware that dental treatment results are inherently patient-specific, influenced by individual anatomy, oral health conditions, compliance with treatment protocols, and overall medical status. Therefore, outcomes and treatment pathways may differ significantly from patient to patient. No guarantee can be given regarding the success, longevity, or cosmetic appearance of any dental procedure.
2. Quotations Provided via Email or Telephone
2.1 Preliminary Quotes Are Indicative Only All cost estimates provided by our staff or representatives via email, over the phone, or in response to online enquiries are intended as a guide only and do not constitute a formal or binding quotation.
These preliminary figures are subject to change based on several factors, including but not limited to:
The clinical complexity of your case
The materials selected or required
The time and appointments necessary to complete treatment
Changes in laboratory or supplier costs
As per Australian Consumer Law, we aim to ensure all representations are accurate and not misleading. However, accurate and tailored treatment quotes can only be offered following a personal consultation and assessment by Dr Zenaidy Castro or an appropriately qualified member of our clinical team.
2.2 Disclaimer of Liability for Preliminary Quoting Errors While our staff aim to provide helpful and informed responses, they are not always in a position to issue definitive treatment fees without the required clinical and radiographic input. Zenaidy Castro Pty Ltd and its representatives expressly disclaim any liability for errors or inaccuracies in cost estimations provided by non-clinical staff, or where full diagnostic information has not been reviewed.
To ensure the accuracy and appropriateness of your treatment plan and associated costs:
A personal, in-practice comprehensive examination is required
Up-to-date diagnostic records, such as X-rays and previous dental reports, must be reviewed
Case planning must be undertaken with your individual oral health needs in mind
2.3 Consumer Acknowledgement By acting on or requesting treatment based on general information or preliminary quotes, you acknowledge and agree that:
No clinical relationship is formed until a dentist has conducted a formal assessment
Any prices discussed prior to such assessment are provisional and subject to confirmation
Treatment will not proceed until you have received, understood, and accepted a written treatment plan, including an itemised fee estimate and associated terms and conditions
3. OUR PROFESSIONAL FEES
3.1 Basis of Professional Fees Our professional fees are calculated on a per-service basis. This means each item or procedure (e.g., crown, implant, veneer, filling, root canal treatment, etc.) carries a separate fee, which is determined by a number of key factors including:
The clinical time required to deliver the treatment
The complexity of the procedure
The costs of materials, equipment, laboratory work, and instruments involved
The expertise and training necessary to deliver the treatment to a high standard of care
As a private dental practice, our fees reflect the use of premium materials, advanced technology, and the professional skill and judgement of our team—led by Dr Zenaidy Castro—to deliver personalised and comprehensive care.
3.2 Treatment Plan Fees and Inclusions For extensive cosmetic, reconstructive, or restorative treatment plans, which may involve full-mouth rehabilitation or long-term complex care, we endeavour to provide patients with a written treatment plan and itemised quotation following a thorough examination and assessment. The written quotation includes:
A breakdown of proposed services
Estimated costs per item
The total anticipated fee
Any applicable disclaimers, terms, and conditions
Unless explicitly stated otherwise, all treatment plan quotations are inclusive of GST and are valid for a period of 90 days from the date of issue. The treatment must be commenced within three (3) months for the quoted fees to remain valid.
3.3 Possible Treatment Modifications and Additional Costs We make every effort to anticipate all stages of care in our treatment planning. However, due to the nature of dental procedures and limitations in pre-treatment diagnostics, unforeseen clinical findings may emerge during the course of treatment that necessitate modifications to the original plan. For example:
Removal of an old crown may reveal the need for root canal therapy or a core build-up due to previously undetected damage.
A tooth initially planned for restoration may later prove non-restorable and require extraction, potentially altering the scope of the overall plan.
In such situations, any necessary additional treatments will be clearly discussed with you, and your informed consent will be obtained before proceeding. Corresponding additional fees will apply and will be explained prior to continuing.
3.4 Referrals to Other Dental Practitioners or Specialists In some cases, treatment plans may refer to services performed by other dental or medical professionals, such as oral surgeons, periodontists, endodontists, or medical specialists. Where this occurs:
Any fee estimates provided for those third-party services are approximate only, intended to help you understand potential total treatment costs.
Those services are not included in your treatment plan fee and will need to be arranged and paid directly to the relevant provider.
Our practice does not assume liability for the accuracy of other practitioners’ fee structures or outcomes.
3.5 Non-Negotiability of Fees Fees listed for treatments provided by Dr Zenaidy Castro or her team are non-negotiable. They represent a fair and reasonable charge for professional services, materials, and time, consistent with the high standards of care offered by our practice. Discounting or bargaining of fees is not compatible with maintaining the clinical quality, safety, and regulatory obligations we uphold under the Dental Board of Australia, AHPRA, and Australian Consumer Law.
4. TREATMENT QUOTATIONS FOR EXTENSIVE COSMETIC AND GENERAL DENTAL TREATMENTS
We understand the importance of transparency when it comes to the cost of dental care, particularly for extensive cosmetic and general dental treatments. Our practice endeavours to provide accurate treatment cost estimations tailored to your individual needs. However, all quotations are based on clinical findings, treatment complexity, and the current oral health status assessed during your consultation.
4.1 Initial Quotations Based on Supplied Information
Patients may request an initial, provisional estimate by providing recent diagnostic materials such as:
Dental X-rays
Specialist or general dental reports
Photographs or other relevant clinical documentation
Please note that initial quotes given under these circumstances are preliminary estimates only and are subject to confirmation upon in-person clinical assessment.
4.2 Comprehensive Written Treatment Plans and Final Quotations
For complex or major dental work, including but not limited to full mouth rehabilitation, cosmetic smile makeovers, or multi-tooth restorations, we will provide a comprehensive written treatment plan and itemised quotation following a clinical examination and full status assessment.
The written quotation will detail all relevant treatment procedures, individual service item codes (where applicable), associated costs, quantities, and unit prices.
A copy of the signed treatment plan and quotation will be retained by both the patient and the practice.
Our quotation may resemble an invoice but should be understood as a cost estimate, not a bill, and will include terms and disclaimers on the reverse or as an appendix.
Written treatment plans may incur a fee, which will be disclosed upfront and may be deducted from your treatment cost should you proceed with care.
If you agree to proceed with the treatment, you will be asked to sign the quotation to indicate your informed financial consent.
4.3 Verbal Quotations for Minor or Single Dental Procedures
For single, simple procedures such as dental fillings, extractions, or hygiene services, quotations may be given verbally, unless a written estimate is specifically requested. Verbal quotations are provided based on implied consent and clinical judgement at the time of your appointment.
Written quotes may be prepared on request and may incur a nominal administrative fee, depending on the complexity and time required to formulate the quotation.
4.4 Revisions Due to Clinical Findings
Although we strive to be as accurate as possible in all treatment cost estimations, clinical conditions may evolve or present differently during the course of treatment. This may result in a need to:
Modify the proposed treatment plan
Add or remove specific procedures
Adjust the quoted fees accordingly
Any material change in treatment or associated costs will be discussed with you prior to proceeding. Your consent, either verbal or written (depending on the nature of the change), will be obtained before any additional work is carried out. In certain cases, referral to a specialist may be required. Please note that specialist fees are not included in our quotation and will be payable by you directly to the referred provider.
4.5 Inclusion and Exclusion of Fees
Please take note of what is included and excluded in your treatment quotation. Items such as laboratory work, anaesthetic, x-rays, post-operative appliances, or follow-up appointments may or may not be included depending on the treatment type and will be clearly specified in the written plan.
If you are uncertain about any line items or inclusions, please speak with our team prior to commencement of care.
4.6 Validity Period of Quotations
All treatment quotations issued by the practice are valid for 90 days from the date of your clinical examination and treatment planning. After this period, we reserve the right to revise the treatment plan and associated fees in line with updated clinical assessments, changes in dental material costs, or updated fee schedules.
5. ACCEPTANCE OF TREATMENT
By proceeding with treatment as outlined in your treatment plan, and by booking subsequent appointments, you acknowledge and agree to the following:
You have been provided with a treatment plan and fee estimate, whether verbal or written (where applicable), and you understand the nature, purpose, and potential risks of the proposed treatment.
You understand that your treatment may involve several stages, and delays or interruptions (e.g. missed appointments, delays in laboratory work, or medical considerations) may affect the total duration of your care.
You agree to attend your scheduled appointments punctually and to take responsibility for the timely completion of your treatment plan.
You acknowledge that failure to complete your treatment or attend appointments as scheduled may compromise the clinical outcome and result in additional fees or the need for modified treatment options.
By commencing treatment, you confirm that you have read, understood, and accepted the terms outlined in this document and the written treatment plan, and that you have had the opportunity to ask questions or seek clarification.
If you are unsure about any aspect of your treatment plan, the associated fees, or the terms described in this policy, we strongly encourage you to contact our team before starting treatment to ensure you are fully informed.
6. PRACTICE OPENING HOURS AND APPOINTMENTS
At our practice, we value and respect your time, and we are committed to providing every patient with our full attention and a high standard of professional care. To maintain efficiency and ensure optimal scheduling, we do not overbook our appointments. Likewise, when you book an appointment with us, we regard that as a mutual commitment to your dental health and to the time we have reserved exclusively for you.
Once an appointment is scheduled, it is considered confirmed unless rescheduled or cancelled by you with adequate notice. While we offer courtesy reminder calls, texts, or emails, the responsibility to attend your appointment remains with you. Reminder services are supplementary and not guaranteed. Failure to receive a reminder does not constitute grounds for a missed appointment or exemption from cancellation fees.
We understand that schedules may change unexpectedly. We kindly ask that you provide a minimum of two full business days (48 hours) notice if you are unable to attend your appointment. This allows us sufficient time to offer the appointment to another patient who may be in need of treatment.
6.1 STANDARD PRACTICE OPENING HOURS
Our regular business hours are: Monday to Friday: 10:00 AM – 6:00 PM
Appointments outside these hours are considered after-hours and are subject to availability and additional terms.
Appointments before 10:00 AM, after 6:00 PM, and on weekends are available by special appointment only, and are subject to our clinical availability and scheduling constraints.
6.2.1 TERMS FOR AFTER-HOURS AND WEEKEND APPOINTMENTS
To accommodate patients requiring urgent care or those with scheduling limitations during regular hours, we offer after-hours appointments under the following terms:
A non-refundable prepayment of $100 is required at the time of booking. This can be paid securely via credit card over the phone.
This prepayment confirms your commitment and serves as a credit toward your treatment fees on the day of your appointment.
In the event of a cancellation, failure to attend, or rescheduling with less than 48 hours’ notice, the $100 deposit is forfeited.
A surcharge of $50 will be added to your treatment cost for appointments held before 10:00 AM, after 6:00 PM, or on weekends.
By proceeding with a booking and providing your prepayment, you acknowledge and agree to these terms and provide implied consent to the non-refundable nature of the deposit under the stated conditions.
6.3 ATTENDING YOUR APPOINTMENTS
Our practice operates by appointment only, and each session is exclusively reserved for you. Please ensure that you attend your appointment on time. As a private dental practice (not a public clinic), our time and resources are allocated specifically for your care.
Repeated missed appointments or late cancellations may result in future appointments being declined unless a non-refundable deposit is paid in advance.
6.4 MISSED APPOINTMENTS AND LATE CANCELLATIONS
If you are unable to attend your appointment, please provide at least 48 hours’ notice to avoid a cancellation fee. As each appointment is allocated specific time tailored to your treatment needs, short-notice cancellations result in significant loss of clinical time and resources.
Failure to attend or cancelling with less than 24 hours’ notice will result in a fee of $50 per 30-minute block booked.
For longer appointments exceeding 60 minutes, especially cosmetic or surgical treatments requiring 2–4 hours or more, the cancellation fee is $300 per hour multiplied by the scheduled duration.
If we are able to fill your vacated appointment time with another patient, the cancellation fee may be waived at our discretion.
Please note: Not receiving a reminder message does not exempt you from this policy. Once your appointment is recorded in our system, the time is considered reserved exclusively for you.
6.5 DEPOSIT FOR EXTENDED OR COSMETIC PROCEDURES
For major treatments requiring prolonged appointments (2 hours or more), such as extensive cosmetic procedures or full-mouth rehabilitation:
A minimum deposit of $300 per hour booked is required to secure your time in the appointment schedule.
This deposit may be non-refundable if you cancel or reschedule your appointment with less than 48 hours’ notice.
The deposit will be applied as a credit toward your treatment fees, provided the appointment is attended as scheduled.
This policy ensures that high-value appointments are protected and allows us to continue offering high standards of care without disruption.
6.6 EMERGENCY APPOINTMENTS & CANCELLATIONS
Emergency appointments and urgent treatment times are booked strictly via phone. Please note:
Cancellations or appointment changes cannot be made via our website, email, or voicemail messaging.
Any cancellation of emergency appointments must be done by speaking directly with a staff member by phone.
Applicable cancellation fees will still apply to emergency bookings if sufficient notice is not provided.
We appreciate your understanding and cooperation in helping us maintain an efficient and respectful schedule for all patients.
7. PAYMENT POLICIES
By accepting and proceeding with the proposed treatment plan, you acknowledge and agree to pay all associated professional fees in full as outlined. For more complex or higher-cost treatment plans involving multiple visits or significant chair time, a deposit may be required to secure your appointment(s). This requirement will be clearly stated in your treatment plan correspondence. Deposits assist in reserving extended clinical time and in covering the cost of laboratory materials which are often incurred well before treatment is completed.
Unless prior arrangements for third-party financing are confirmed, all outstanding balances must be settled at the time of delivery or cementation of the final dental prosthesis. This applies regardless of whether follow-up visits for reviews or adjustments are scheduled. A detailed payment schedule or breakdown of staged payments will be provided where applicable. Please note that we reserve the right to delay or withhold placement of final prostheses where fees remain outstanding. A rescheduling fee may apply if appointments must be cancelled due to non-payment.
7.1 TERMS OF PAYMENT
Payment is required at the time of service unless otherwise agreed in writing prior to treatment. For advanced or time-intensive treatments, we may request a deposit of up to 50% of the quoted fee (inclusive of GST) or full prepayment to confirm your booking. Deposits may be non-refundable to the extent they are required to cover costs or liquidated damages incurred by the practice, especially where appointments are cancelled on short notice. In the event of cancellation for appointments requiring 2–4 hours of clinic time, a cancellation fee of $300 per hour may apply.
7.2 ACCEPTED PAYMENT METHODS
We accept payment via Cash, Credit Cards, Bank Cheques, EFTPOS, and Electronic Bank Transfers. Treatment commencement via EFT or third-party financing is contingent upon confirmation that payment has cleared into our bank account. If you are using Bartercard, BBX, or Platinum payment systems, please call the practice to confirm if we are currently accepting these forms of payment.
7.3 PRIVATE HEALTH INSURANCE
If you hold private health insurance with dental cover, you may be entitled to a rebate for some treatments. However, please be aware that rebate amounts are determined by your insurer and are not reflective of our professional fees. Our team may assist in processing claims, but we have no contractual relationship with any private health insurer. Any shortfall between the insurer’s rebate and our treatment fee remains the patient’s responsibility and must be paid in full. Denial or delay of payment by your insurer does not excuse you from your payment obligation to our practice.
7.4 TAX DEDUCTIBILITY
Depending on your personal tax situation, dental treatment costs above a certain threshold in a financial year may be tax-deductible. For current eligibility and rebate thresholds, please consult with your accountant or financial advisor. This information does not constitute tax advice.
7.5 DEFAULT OF PAYMENT
If a patient defaults on payment or becomes subject to insolvency, all outstanding amounts become immediately payable, even if a prior payment schedule was agreed upon. In such cases, we reserve the right to cease or withhold services or cancel pending appointments until outstanding fees are cleared. Any deposits paid may be forfeited or applied toward cancellation fees.
7.6 DEBT COLLECTION
We reserve the right to refer unpaid accounts to a debt collection agency or solicitor. All costs incurred in recovering unpaid fees, including legal and collection agency costs, will be charged to the responsible patient or guarantor.
7.7 INTEREST ON OVERDUE ACCOUNTS
We may charge interest on overdue accounts at a rate of 2% per calendar month above the Penalty Interest Rate prescribed under the Penalty Interest Rates Act 1983 (Vic). Interest accrues from the date the payment becomes overdue until the outstanding amount is paid in full.
7.8 CANCELLATION AND REFUNDS
In the event of a booking cancellation, any deposits held will be refunded less any applicable cancellation fees or charges incurred by the practice or third-party suppliers. Once a treatment has commenced or been completed, refunds will not be issued. Your decision to proceed with treatment constitutes informed consent and agreement to pay the quoted fees in full.
7.9 LIEN
In accordance with applicable laws, we reserve the right to a general lien over any property, goods, or prostheses belonging to the patient held by us in the event of non-payment for dental services rendered.
7.10 CREDIT CARD AUTHORITY
The patient warrants that all credit card information provided is true, complete, and accurate. The patient authorises the practice to charge the supplied credit card for any treatment or service costs agreed upon. Any dishonoured transactions or disputes arising must be resolved between the patient and their financial institution.
7.11 WAIVER
Our failure to exercise or enforce any right or provision within this policy does not constitute a waiver of such right or provision, nor does it affect our rights to enforce any subsequent breach.
7.12 INDEMNITY
The patient agrees to indemnify and hold harmless Zenaidy Castro Pty Ltd against all costs, claims, demands, actions, liabilities, losses, damages, or expenses arising directly or indirectly from the patient’s failure to fulfil their financial obligations under this agreement.
7.13 DISPUTE RESOLUTION
In the event of any disagreement regarding payment, services, or contractual obligations, both parties agree to attempt to resolve the matter through mediation, in accordance with the Law Institute of Victoria’s Mediation Guidelines, prior to initiating legal proceedings.
7.14 NON-REFUNDABLE SERVICES
Once treatment has commenced or has been completed, no refunds will be issued. Proceeding with the agreed-upon treatment plan and attending the appointment is taken as your formal acceptance of the services and associated costs. You are therefore expected to fulfil payment in full.
8. DISCLAIMER ON OUR “BEFORE AND AFTER” PHOTOGRAPHS USED ON OUR WEBSITE AND MARKETING MATERIALS
8.1 Use of Real Patient Images
The “before and after” photographs displayed on this website, and in any associated marketing or printed materials, feature actual patients of Dr Zenaidy Castro and/or her affiliated practice. These images are used with the express and informed written consent of each patient, and are intended to serve as illustrative examples of the types of dental treatments we offer and their potential outcomes.
These photos are provided for general information and educational purposes only. They do not serve as a guarantee or promise of specific results, nor should they be construed as typical outcomes for all patients.
8.2 Variability of Results – No Guarantees
In accordance with the Australian Health Practitioner Regulation Agency (AHPRA) regulations and Australian Consumer Law (ACL), we wish to clearly state that treatment outcomes may vary significantly between individuals. Results depend on many factors, including a patient’s specific dental condition, oral hygiene habits, health status, lifestyle, biological response to treatment, and compliance with post-treatment care instructions.
We do not imply or assert that the same or similar aesthetic results seen in our “before and after” photographs can be expected by all patients. Each case is unique and must be assessed and planned individually by a qualified dental practitioner.
8.3 Informed Consent and Patient Privacy
All photographs have been used with informed consent, including the signing of a release form, permitting the use of their images in promotional, educational, and clinical materials. We take patient confidentiality seriously and adhere strictly to the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). Therefore, the identities of individuals shown in any imagery cannot be disclosed, and no patient featured in our promotional materials may be contacted under any circumstances.
8.4 No Guarantee of Outcome Based on Imagery
The inclusion of “before and after” photographs on this website is not intended to:
Create an expectation that similar results can be achieved for other patients;
Provide a clinical recommendation or diagnosis;
Substitute for a personalised consultation with a qualified dental practitioner.
All prospective patients are strongly encouraged to schedule a clinical consultation for a comprehensive oral examination, after which an appropriate treatment plan, along with an informed consent process, will be provided. Only then can realistic treatment outcomes be discussed.
9. DISCLAIMER ON PROMOTIONAL ACTIVITY
9.1. Promotional Offers – General Conditions
1.1. All promotional activities, including but not limited to discounts, limited-time offers, complimentary services or gifts, media advertisements (online, print, or broadcast), outdoor signage, and third-party website promotions, are subject to clearly defined terms, conditions, and limitations. These terms are established in accordance with the Australian Consumer Law and AHPRA’s advertising guidelines for regulated health services.
1.2. Promotional content is intended for general information purposes only and must not be construed as a guarantee of treatment outcome, nor as a representation that a particular treatment is suitable for every patient. Treatment suitability can only be determined following a comprehensive in-person consultation and clinical assessment by a registered dental practitioner.
9.2. Reference to Full Promotional Terms
2.1. Due to space and platform limitations, promotional content found in electronic media, print advertising, social media, third-party listings, brochures, outdoor advertisements, or any other marketing channels may provide abbreviated information. In such cases, consumers are strongly advised to visit our main website (https://drzenaidycastro.com.au or https://voguesmilesmelbourne.com.au) to access the full details, eligibility criteria, exclusions, and limitations of the specific offer.
2.2. Where applicable, reference will be made in promotional material to direct consumers to our official website or to contact the clinic for clarification.
9.3. Availability and Confirmation of Offers
3.1. Promotional offers are subject to change and may vary depending on practitioner availability, location, and other operational or clinical factors.
3.2. Patients and prospective clients are encouraged to contact our office directly by phone on 1300 66 99 07 or (03) 9629 7664 to confirm the availability, eligibility, and current status of any promotion, discount, or limited-time offer. Our staff will provide clarification regarding the offer’s conditions and whether it applies to your individual treatment needs.
9.4. Right to Modify or Withdraw Offers
4.1. Zenaidy Castro Pty Ltd reserves the right, at its sole discretion and in accordance with ACL, to modify, suspend, or discontinue any promotional offer, gift, discount, or warranty (including the 3-Year Limited Warranty) at any time without prior notice. Such changes may include updates to the terms of eligibility, scope of the offer, timing, or other relevant conditions.
4.2. Modifications or withdrawals of promotional activity will not affect services or agreements already finalised under the existing offer prior to the change. All confirmed treatments and sales executed before the modification date will remain governed by the original terms under which they were made.
9.5. Discretionary Nature of Promotions
5.1. The provision of any promotional benefit—including complimentary services, special pricing, or the 3-Year Limited Warranty—is entirely at the discretion of the practice and may be limited by individual case complexity, clinical appropriateness, practitioner judgment, or operational considerations.
5.2. No patient is automatically entitled to a promotional benefit or offer. Any such benefit may be granted, withheld, or withdrawn on a case-by-case basis in alignment with our clinical obligations, ethical advertising standards, and legal responsibilities under AHPRA and the National Law.
9.6. Important Notice
6.1. In line with the Dental Board of Australia’s advertising guidelines, we do not advertise any guarantees, warranties, or unrealistic outcomes in relation to treatment success. All marketing material is designed to reflect ethical advertising principles and is regularly reviewed to ensure compliance with regulatory frameworks.
6.2. Patients are reminded that only a consultation and physical examination can determine their eligibility for a treatment or promotion. Advertising should not replace independent professional advice or be considered a promise of benefit or outcome.
10. DENTAL TREATMENT DISCLAIMER
10.1. General Disclaimer
Zenaidy Castro Pty Ltd, including its directors, agents, employees, and associated parties, makes no warranties or representations, express or implied, regarding the completeness, accuracy, or reliability of the information provided on this website. While we aim to provide accurate and up-to-date content, no content on this site constitutes a formal diagnosis or treatment plan and must not be relied upon as a substitute for professional dental consultation and care.
We strongly encourage all prospective patients to attend a comprehensive in-person consultation so our clinicians can assess individual circumstances and determine whether a proposed treatment is clinically appropriate and within the scope of our expertise. All patients’ dental needs—whether general or cosmetic—are unique. Outcomes may vary and are influenced by individual health factors, anatomy, expectations, and compliance with post-treatment care instructions.
Images, testimonials, or case studies presented on this website (including “before and after” examples) are for illustrative purposes only and are not guarantees of outcome. Satisfaction levels differ from patient to patient. While we aim to provide the highest level of care and clinical judgment, individual results and experiences may not replicate those of prior patients.
If, during the consultation or treatment planning phase, a case is assessed as being beyond the clinical expertise or scope of Zenaidy Castro Pty Ltd, we reserve the right to decline to provide treatment. Where appropriate, we may assist in referring the patient to another suitably qualified dental practitioner or specialist.
All dental procedures, including cosmetic, restorative, and prosthodontic treatments, carry inherent risks, benefits, and limitations. Potential complications may arise despite all reasonable care being taken. These may include but are not limited to:
Tooth sensitivity, nerve irritation, gum recession, material wear or failure, pulpitis, and the future need for root canal therapy.
Changes in gum contour, tooth colour mismatch, or the aesthetic result not aligning with expectations.
Risks associated with underlying or pre-existing conditions, or unforeseen anatomical limitations.
Certain procedures may require additional interventions, future maintenance, repairs, relining, or full replacement—at the patient’s cost. Dental restorations are not permanent and are subject to natural wear and tear over time. While many restorations can last for several years, no treatment can be considered “lifetime” guaranteed.
Ongoing success and longevity of dental work is heavily dependent on the patient’s compliance with:
Excellent oral hygiene habits,
Regular dental maintenance and reviews,
Use of protective appliances (e.g., night guards in cases of bruxism),
Avoidance of behaviours or conditions that may place stress on dental restorations.
10.3. Aesthetic Dentistry and Case Complexity
Highly aesthetic dental outcomes require collaboration with experienced ceramists and may involve additional laboratory stages or appointments. Where clinically indicated, additional planning or revision stages may extend the anticipated treatment timeline.
For complex cases, additional costs may apply to cover lab work, advanced planning, or adjustments. Patients will be advised in advance should these circumstances arise.
10.4. Treatment Expectations and Warranty Limitations
We offer a 3-Year Limited Warranty on eligible dental restorations. However, this warranty is subject to detailed terms and conditions which must be read and agreed to prior to treatment commencement. The warranty is void in cases of:
Non-compliance with aftercare instructions or review appointments,
Mechanical damage due to trauma or parafunctional habits without protective measures,
Choosing a non-ideal or compromised treatment after informed consent.
Further warranty details can be found on our “Limited Warranty” policy page or obtained during your consultation.
10.5. Use of Titles and Testimonials
Please note that “Cosmetic Dentistry” is not a recognized specialty in Australia under AHPRA regulations. The use of terms like “Cosmetic Dentist” refers to general dental practitioners with a focus or interest in aesthetic procedures. Such designations do not imply specialist registration.
All testimonials, statements, or outcomes shared by past patients reflect individual opinions and experiences. They should not be considered definitive forecasts of your own potential outcomes.
10.6. Additional Information and Informed Consent
Before undergoing any procedure, you will be provided with full details about:
Treatment risks and benefits,
Likely outcomes and limitations,
Alternative options and costs.
It is your right and responsibility to ask questions and make informed decisions about your care. More information is available on our website:
We are committed to informed, ethical, and patient-centred care. For clarity on any aspect of your treatment plan, please contact our practice directly.
11. Discontinuation of Treatment and Refund Policy
By providing your consent and making payment for dental services, you and our practice enter into a contractual agreement that is governed by both statutory rights and obligations under the Australian Consumer Law (ACL), as enforced by the Australian Competition and Consumer Commission (ACCC).
We are committed to delivering the services and treatments you have paid for in accordance with the terms agreed upon. Throughout your treatment journey, we will ensure you have ample opportunity to review and approve the treatment progress. This includes obtaining your explicit consent prior to the completion or cementation of the treatment. Upon your approval and consent to proceed with the final steps, including the cementation of any dental work, our contractual obligations will be deemed fulfilled.
Please Note: Once treatment is completed and cemented, refunds will not be provided, however, remedies may be available under our 3-Year Limited Warranty Policy.
Refunds Are Not Provided for the Following Conditions:
Change of mind: A patient’s decision to alter the course of treatment after commencing or approving it.
Decision to discontinue treatment for personal reasons: If you choose not to proceed with treatment for any reason, including dissatisfaction with progress or a change in preference.
Finding a cheaper alternative: If you find a more affordable service elsewhere after committing to your treatment.
Completion of treatment: Once treatment has commenced, and the final cementation or completion steps have been carried out, the treatment is considered concluded, and no refund will be offered. Any post-treatment concerns will be handled through our 3-Year Limited Warranty Policy, which offers resolution and remedy where applicable.
Eligibility for a Refund:
You may be entitled to a refund under the following circumstances:
Failure to fulfill the treatment: If we are unable to complete the treatment you have paid for, or if we are unable to provide a resolution to issues arising from the treatment.
Failure to provide a satisfactory remedy or resolution: If the dental treatment fails to meet the expectations set out in your treatment plan, and we are unable to provide a remedy under our warranty policy.
Refund Policy for Incomplete or Discontinued Treatment:
In the event that we are unable to complete the treatment, or if you choose to discontinue treatment after commencement, the following refund policy applies:
Refund for Work Already Completed:
A refund will be issued for the portion of the treatment not yet completed. For example:
For porcelain treatments (such as veneers, crowns, or bridges), which involve two key stages (preparation and cementation), the work is divided as follows:
Preparation Stage (including consultation, scanning, and temporary procedures) accounts for approximately 60% of the total fee.
Cementation Stage (the final placement of the dental work) accounts for the remaining 40% of the total fee.
If you decide to discontinue treatment after the preparation stage, you will be charged for the 60% of the treatment already provided (including preparation and any temporary work), and a refund will be issued for the remaining 40%, subject to deductions for other applicable costs, including lab fees and miscellaneous charges as outlined below.
Cancellation After Treatment Commencement: If treatment is halted for any reason, you will be charged the 60% of the service fees plus any lab fees already incurred. This charge will also cover any treatments that have already been completed, including any free treatments provided during your care.
Dental Financing Fees: If you financed your treatment through a dental financing provider, you will be charged for any merchant fees or transaction fees incurred by the practice in securing that financing, in addition to the charges for the completed treatment.
Other Miscellaneous Charges:
Refunds may be subject to deductions for any additional fees, including but not limited to:
Lab Fees: Charges for dental laboratory services already completed.
Administration Fees: Any processing or handling fees incurred in relation to your treatment.
Consultation Fees: Charges for consultations or examinations prior to the treatment.
Financing Fees: If financing was used, any costs associated with the arrangement of payment may be deducted from the refund.
Any Free treatment given and completed will be charged
12. PRIVACY POLICY
Respecting your privacy and the law
This Privacy Policy outlines how we uses and manages your health and personal information. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act) and applicable state legislation. We review and update this Privacy Policy on a regular basis.
In order to provide you with the highest standard of dental care, this practice is required to collect personal information from you. This information covers basic personal details such as your name, address and telephone number, as well as more personal information such as your medical history. Without this general health picture, your treating dentist or dental hygienist is unable to plan your care properly.
We values the need to safeguard this information and, in accordance with the principles laid down in privacy legislation and the guidelines by the Australian Dental Association, we would like to assure you that:
This information will only be used by our treating dentists and dental professionals in order to deliver your care to the highest standards.
It will never be disclosed to those not associated with your treatment, without your express consent.
You may seek access to the information held about you by signing a release form.
We will take reasonable steps to ensure at all times that the details we keep about you are accurate, complete and up-to-date.
We will take reasonable steps to protect this information from misuse or loss, and from unauthorised access, modification or disclosure.
Our staff are trained to respect these principles at all times.
If you have any questions regarding the information we collect from you and hold in your dental records, please do not hesitate to ask us. We are intending to act in your interests at all times and we take your privacy very seriously.
What information we collect
The kind of personal information we collect can include your name, contact details, location, gender, and age. We also collect more personal information such as medical history and general health information.
Radiographs and images, comprehensive dental charting are stored in your personal records on our network in a digital format. X-rays taken on film are stored on site.
It is our aim to only collect health information directly from our patients or their authorised representatives. The practice may collect health information from a third party or a publicly available source, but only if the patient consents to such collection or would reasonably expect us to collect their health information from the third party, or if collection is necessary to provide the patient with appropriate health care.
As an employer, the practice also collects personal information related to employment and human resource management.
HOW WE COLLECT INFORMATION
We collect information directly from you, including when you:
Provide us with personal information over the phone or through email;
Fill out Contact and Medical History Forms at our practice;
Discuss your medical history with the dentist or dental hygienist; or
Information we collect via our website:
We collect electronic information directly from you, including when you:
Submit your personal details through our website.
WHY WE COLLECT AND HOW WE USE INFORMATION
We collect and use your information to:
Deliver, provide, administer, improve and personalise our products and services;
Process payments;
Better understand our clients’ requirements and preferences, to personalise and improve our service to you;
Communicate with you, including appointment reminders, unfinished dental care reminder calls and responding to your queries and complaints;
Provide more relevant marketing offers through direct marketing;
Protect against fraud and theft; and
Maintain and update our treatment records.
DISCLOSURE
We do not disclose personal information to third parties unless we are permitted to do so by law or you have given us your consent to do so.
Third parties we may disclose personal information to include:
Laboratory staff for ceramic work, gold alloy work, mouth guards, occlusal splints, Invisalign, dentures, retainers, appliances, models, whitening trays and orthodontic study models where necessary for agreed dental treatment;
Payment system operators and financial institutions; and
Government agencies (Medicare and DVA), where applicable
Health fund providers that you have engaged and notified our practice of to submit claims electronically to via Hicaps
Referrals and reports that are identifying to other medical and dental specialists for treatment, if required and agreed upon by you, along with relevant radiographic images and photos of your teeth/gums as required
Referrals to x-ray providers with forms issued to you, and presented with your identifying details to x-ray services, when agreed upon by you
We will request your permission to use before and after photos on our website of cosmetic dental work, and require your verbal consent with photos expressly of teeth and lips, not identifying your entire face. Identifying facial images showing cases on the website are patients who have been happy and consented to have photos displayed..
Discussions with medical and dental specialist/s where required and agreed upon for your complex treatment care needs.
Dr. Zenaidy Castro understands the impact a beautiful smile can have on your daily life. She takes the time to listen to each patient’s goals in order to produce the best results for everyone who wants to have a better smile.
Dr. Zenaidy Castro love transforming smiles through cosmetic dentistry, and with her vast experience of over 30 years, the care and aesthetic results she provides for all her patients is unmatched. What sets her apart is her careful eye for detail and ensure they have superior results that meet her patients expectations.
She enjoys creating smiles based on the idea that each person is born with a unique smile, and believe that a beautiful smile is not a one-size-fits-all smile design or a an appearance that seems like coming from a single factory manufacturing line.
Dr. Zenaidy Castro will design the smile of your dreams. It is easier than you think! Just give us a call to set up your free aesthetic consultation and see for yourself what we can do to make your smile dreams come true. To learn more about working with Dr. Zenaidy Castro, contact Vogue Smiles Melbourne on 9629-7664.
We don’t believe that dental care should be out of anyone’s price range. We want you to feel confident in a smile that looks attractive and functions naturally—and fits within your budget! If you don’t believe you can afford the dental treatment you need (or want), rest assured that we will try our best to help you afford the treatment you need. We have helped countless patients receive affordable dentistry, providing them with beautiful new smiles that have changed their quality of life.
Our team helps make our dental services affordable by assisting you in maximizing your insurance benefits and accepting a variety of payment methods.
The information on this website is for information purposes only. Is not a substitute for a proper professional care and advice. Each patient’s outcomes, risks, potential complications, and recovery differ. Any dental procedure, minor or major, carries risks, some minor and some serious. Before and after images seen on our Social Media and website pages are our actual patient and have been published/posted with our patients’ permission. All of our patients photos are subject to Copyrights protection. We are strong believers in responsible aesthetics. Every cosmetic, medical, or dental procedure comes with its own set of risks and benefits. Cosmetic Dentistry results will vary from patient to patient. Call our office and book for an actual in-office consultation for us to assess if you are a good candidate for a particular treatment. All of our Specials and packages posted on this site are subject to terms, conditions and availability.The exact fee for a particular cosmetic procedure will be determined after a preliminary assessment distinguishing your unique personal needs and the type of work needed. The prices mentioned on any of our website as well as any mentioned payment plan by a third party source, are just a guide and is subject to change. Call the third party financing providers or visit their website for more info. Please call the office on 9629-7664 for further queries or clarification.
