COMPLAINT POLICY

We want to ensure that all of our patients are pleased with their experience of our service. We value complaints as they assist us to improve our services.

When there is a complaint, it is dealt with courteously and promptly so that the matter is resolved as quickly as possible.

How a compliant can be made:

If you are dissatisfied with our service, you can contact us to address your concerns and lodge a complaint with us in one of the following ways:

• By completing a feedback form on our website https://www.drzenaidycastro.com.au/complaint-policy/
• By emailing us [email protected]
• By telephoning us 03 9629 7664

To help us investigate your complaint quickly and efficiently we will ask you for the following  information:

If you are complaining about a service or Staff or dentist behaviour, your letter should include:

• what service was provided
• who served you
• the date of the service.
• copies of any relevant supporting information
• Specifics of the behaviour of the staff or the dentist that you are not happy with
• What you want the to do to resolve the problem

Complaints Handling Procedure;

• We acknowledge we have received the complaint.
• We undertake an initial review of your complaint and determine what if any additional information or documentation may be required to complete an investigation. We may need to contact you to clarify details or request additional information where necessary.
• We Investigate the complaint to determine what happened and what led to the problem.
• Facilitate a discussion about your concerns between yourself and those involved to notify you of our findings and any actions we may have taken regarding your complaint.
• Find out what can be done to prevent the issue from occurring again.

Our complaint escalation process

• We will attempt to resolve your compliant at the first point of contact. If we are unable to do this, we will undertake an investigation and provide you with our findings.
• If you are not satisfied in how your compliant has been handled or the resolution provided by us, you can formally escalate the complaint through the appropriate consumer complaints channels.

It is our top priority that all our patients are happy and satisfied with the treatment they received and are satisfied how they were given an exceptional customer service. If there are shortfalls on our part and would like to successfully resolve it, please fill out the form below. Rest assured, we wanted to make this things right for you.

 

 

| ONLINE BOOKING:  |   9629 7664 |MESSAGE US 0413 014 122

 

 

 

 

 

 

 

 

 

 

 

| ONLINE BOOKING:  |   9629 7664 |MESSAGE US 0413 014 122

 

 

 

CONNECT WITH DR ZENAIDY CASTRO ON SOCIAL MEDIA

x   |   Instagram   |   Youtube   |   facebook   |    Linkedin   |   Tumblr   |   Flickr   |   BlueSky    |  Dentistry Instagram   |  YouTube   |   Dentistry Facebook  |  Australian Photographer & Cosmetic Dentist   | Infinite Abundance   |   Gab   |   Minds   |   OK   |   Gettr   |   Deviant art   |   Independent Academia   |   PearlTrees   |   500px   |   Gram.Social   |   Tiktok   |

READ ABOUT  COSMETIC DENTISTRY IN MELBOURNE

Dr Zenaidy Castro    |   Cosmetic Dentist in Melbourne   |   Vogue Smiles Melbourne   |   Porcelain Veneers In Melbourne   |   Porcelain Veneer Special Package Offer Melbourne Australia  | Smile Makeover Procedures   |  Cosmetic Dentistry Procedures Melbourne    | Cosmetic Dentist in Melbourne Australia   | Dental Bonding   | Anti-aging Smile Rejuvenation   |   Dental Facelift   |   Teeth Whitening   |   Invisalign   |   Dental Crowns   |  Dental Bridges  |   Full Mouth Dental Reconstruction   |  Implant Alternatives  |   Emergency Dental Care Noble park North   |  General and Family Dental Clinic Noble Park North   |  Cosmetic Dentistry Before and After   |   Non-surgical facelift options without Invasive Surgery    |  Most Affordable Way to Improve Your Smile   |  Comprehensive Guide to the Cost of Dental Veneers   |   Cosmetic Dental Procedures for Smile Improvement   |  Dental Veneer Specials Melbourne CBD & Noble Park |  Composite Veneers vs Porcelain Veneers  |  Alternative to Dental Implant or All-On-4 Implant in Replacing Missing Teeth   | Dental Financing   |   Cosmetic Dentist near Glen Waverley, Mulgrave, Wheelers Hill area,  Springvale  |   WOMOW   |   YOUTUBE   |   YELP   |   HOTFROG   |   FLICKR   |   TIKTOK   |  LINKEDIN   |   PINTEREST   |   TUBMLR   |   X   |   BEHANCE  |   DISQUS   |   HUBPAGES   |    WEEBLY   |   MEDIUM

EXPLORE DR CASTRO’S ABSTRACT ART AND FINE ART PHOTOGRAPHY COLLECTIONS

 SHOP   |   Corporate Art For Business Offices- Office Wall Art for sale   |   Hospitality Art   |   Healthcare and Hospital Art   |   Black and White Photography Curated Collection   |   Black and White Photography for sale Limited Edition   |  Best of Black and White Photos for Sale   |   Black and White Landscape and Nature Fine Art Photos   |   Landscape and Nature Photography Curated Collection   |   Country and Rural Landscape photos for sale   |   Waterscapes Photography   |   Immortalize your Pets Through art   |   Sphynx Cats in Art   |   Sphynx Cats - Hairless cats Photos for sale   |   Globe Trotting Dentist and Photographer   |   Travel Blog   |  Australian Abstract Artist and Photographer   |   Australian Photographer   |   Abstract Art   |  Sphynx cats in Youtube   |  IMMORTALIZE YOUR PET THROUGH ART   |   Panoramic Landscapes   |   Black and White Mountain   |   Black and  White Trees, Woodland & Rainforest   | Black and  White Desert & Outback   |   Landscape and Nature Photography   |   Waterscapes  |   Minimalism   |   Country & Rural Scene Photography   |

ARTS AND PHOTOGRAPHY RESOURCES

Unique Online Art Gallery Melbourne Australia  |  Black and White Photography Facts and History   |   The Art Buying Timeless Guide : How to Invest in Art   |   A Beginner’s Guide to Investing in Art Like A Pro   |   Investing in Emerging Artists  : A Comprehensive Guide  | Is photography considered an art?   |   List of Must-See Art Galleries and Museums Around the World   |  Coping with Pet loss & Pet Grief as a Transformational Journey | How to Choose Art for you Office or Business   |  Attracting Goodluck with fengshui and Vastu art principles   |  Colour Therapy and Choosing art & photography prints for Health care clinics and hospitals   | Exotic Sphynx Cats in Fine Art  | Sphynx Cats in Art  |   Sphynx Cats Photos for Sale   |   Travel Blog   |  BUSINESS AND TRADE DISCOUNT   |   ART TRADE PROGRAM  |   HOSPITALITY ART   |   Buy Black and White Photo Prints   |   Buy Fine Art Black and White Photography   |   Blog   |   Blogger   |   Medium   |   Behance   |   Weebly   |   Museum   |  Master of Monochrome - Black and White Photography   |

 

 

Serving General, Family, Cosmetic and smile makeover treatment including Porcelain Veneers, Dental Bonding, Full Mouth Reconstruction, Dental Crown and Bridges, Teeth Whitening and more in MELBOURNE CBD, NOBLE PARK NORTH and on the Surrounding Suburbs of Glen Waverley, Dandenong, Dandenong North, Noble Park, Springvale, Springvale south, Rowville, Wheelers Hill, Keysborough, Bangholme, Dandenong South, Lyndhurst, Boronia, Doveton, Clayton, Mulgrave, Mount Waverley

DISCLAIMER

The information on this website is for information purposes only. Is not a substitute for a proper professional care and advice. Each patient’s outcomes, risks, potential complications, and recovery differ. Any dental procedure, minor or major, carries risks, some minor and some serious. Before and after images  seen on our Social Media and website pages are our actual patient and have been published/posted with our patients’ permission. All of our patients photos are subject to Copyrights protection. We are strong believers in responsible aesthetics. Every cosmetic, medical, or dental procedure comes with its own set of risks and benefits. Cosmetic Dentistry results will vary from patient to patient. Call our office and book for an actual in-office consultation for us to assess if you are a good candidate for a particular treatment. All of our Specials and packages posted on this site are subject to terms, conditions and availability. The exact fee for a particular cosmetic procedure will be determined after a preliminary assessment distinguishing your unique personal needs and the type of work needed. The prices mentioned on any of our website as well as any mentioned payment plan by a third party source,  are just a guide and is subject to change. Call the third party financing providers or visit their website for more info. Please call the office on 9629-7664 for further queries or clarification.